Standard Cancellations

• Cancellations made 7 days or more before the rental date: Eligible for a full refund or reschedule at no charge.
• Cancellations made 3–6 days before the rental date: Eligible for a 50% refund or one-time reschedule (subject to availability).
• Cancellations within 48 hours of rental: No refund. Reschedules may be allowed on a case-by-case basis with a rebooking fee.

Weather-Related Cancellations

• Safety comes first. If unsafe weather conditions (lightning, high winds, heavy snowstorms, etc.) force a cancellation, we will offer a full refund or allow you to reschedule at no cost.
• Weather forecasts that are unfavorable but not dangerous (e.g., light rain or overcast skies) do not qualify for a refund.

No-Shows

• If you do not arrive at your scheduled rental time and have not contacted us, it will be considered a no-show and no refund or reschedule will be issued.

Early Returns

• Early returns due to personal choice or time constraints are not eligible for a partial refund.

Damage or Misuse

• If a rental is returned early due to damage caused by misuse or failure to follow safety instructions, no refund will be issued.

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We’re here to help you have the best experience possible—reach out with any concerns, and we’ll work with you when we can.
📞 For changes or cancellations, please contact us at least 48 hours in advance.